I got the snowboard boots I ordered (as described) in new condition within one week of placing my order. After placing my order I received an email the next day from the owner of 88 Gear reaching out to thank me for my order and to not hesitate if I have any questions or concerns about my order. This showed me that 88 Gear is a wholesome business and strives to make their customers happy. I've already tried on the boots I few times and really like them. I'm going riding in a few days so after that will really know if they work for me. I plan to heat-mold them myself tomorrow before riding with them. overall, great, would highly recommend for those getting their feet wet in snowboarding! seems like a reliable pair of boots that should last a while